IT Request Manager

 
Job Offer:
Computing/IT
Description:
The Request Analyst will facilitate the implementation and monitoring of the Request Fulfilment process.
• Monitor and review the execution of the Request Fulfillment process at a high-level, ensuring it remains consistent with the organization’s evolving culture and ITSM strategy
• Lead and drive the design and implementation of the request fulfillment process
• Obtain formal approval from stakeholders for the Request Fulfillment process and its associated procedures
• Ensure the process interfaces with all other relevant processes
• Manage and define the process improvement cycle
• Provide a mechanism for process feedback and ensure all input is addressed
• Groom the product backlog for request fulfillment
• Ensure request fulfillment activity is represented in project management work and contribute to the prioritization and resource allocation of such work
Qualifications:
• ITIL certification required
• 2+ years’ experience as a request manager and building workflows in an ITSM tool
• Knowledge with applications deployment (as an end user or otherwise) preferred
• Ability to work under pressure and within strict time constraints while working in a changing environment with continually changing direction and requirements
• Ability to work under pressure and within strict time constraints while working in a changing environment with continually changing direction and requirements
• Ability to communicate technical issues to business leaders.
• Must be confident, highly motivated and passionate about making a difference with demonstrated performance building high performing teams

Send your most comprehensive CVs to d. [email protected] com (Subject: Request_SHERYNA)

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